Frequently Asked Questions

1. Terms of Use for the MAWIS Portal and Our Services

You can find all the terms and conditions and necessary information on the MAWIS portal in the "Important Documents" section.

2. What should I do if the app isn't working?

After logging in, an error message may appear and the app may not launch. In that case, try logging out and then logging back in (especially if you’re completing a new order using GoPay online payment).

If the problem persists, open the service in a different web browser, use an incognito window, or clear your browser's cache. Instructions for clearing your cache can be found here:

Internet Explorer
, Google Chrome
, Mozilla Firefox
, Opera

If the problem persists after trying all of these options, please contact our customer service center at +420 251 618 458.

Microsoft Edge version 44 and Safari are not supported.

3. Logging into the MawisUtility app – what is the difference between a registered user and public access?

You can use the MawisUtility app via the public access portal, which you can find under the “Public Application Submission” button. This access allows you to submit an application for free, but only in participating cities or regions, and offers only basic features.

If you register on the portal and purchase a MawisUtility license, you can access the service by clicking the “Statement on the Existence of Networks” button—hereinafter “Submit a Request.”
Registered users can submit requests from anywhere in the Czech Republic, take advantage of the application’s enhanced features, and have access to their own user account with personalized settings.

4. What about the license's validity?

The license is valid for one year from the date of purchase or until the purchased submissions have been used up. Before the license expires, the system automatically sends an email notification regarding the expiration of the submissions or the number of remaining submissions.

If you do not purchase a license, the button for submitting a request will not appear after you log in, and the system will not allow you to view the list of submitted requests.

5. How do I obtain a tax receipt or a pro forma invoice?

Once you have placed an order in our shopping cart, you will receive a pro forma invoice or tax invoice via email (depending on your chosen payment method). You can download these documents at any time by logging in to the MAWIS portal and going to the “Orders” section.

Instructions for downloading the document can be found HERE.

6. Editing your account on the MAWIS portal

Once you have completed registration on the MAWIS portal, you will see the following options in the top-right corner next to your username: Orders, Account Details, and Log Out.

In your account details, you can edit your phone number, address, and more. You can also change your password. Your email address can be changed upon request. The only field that cannot be edited is your login name.

7. How do I use my registered MawisUtility account?

After logging in to MawisUtility, you'll see several tabs.

The "My Requests" tab displays a complete summary of all requests you have submitted. You can generate a summary of your submissions in various formats, search using filters, or download requests and logs. Instructions on how to use this tool can be found HERE.

Under the "My Account" tab, you'll find the "Application Preferences" and "My Profile" sections. "Application Preferences" allows you to set and save applicant/investor information that will be automatically filled in for each new application. You can find instructions on how to set up application preferences HERE.

"My Profile" is an overview of basic information about the user and their purchases.

You can also use the "Help" tab, where you'll find detailed instructions, advice, and tips on how to use the MawisUtility app.

8. How do I submit an application?

To submit an application, you need to fill out the online form, which is clearly divided into four steps.

In the first one, you will enter basic information about the construction project, the applicant, and, if applicable, the investor (for public access, you will need to verify your email address).

Next, draw the area of interest (a polygon with at least three vertices).

In the third step, you will find a list of TI entities generated based on the selected area (you can add or remove entities), additional information, and messages from the entities. In the final step, you will complete the application submission.

A bulk submission is then generated and sent to those TI entities that support electronic receipt via the MawisUtility application.

The remaining individuals must be contacted directly (in person, by mail, or by any other means determined by the TI entity).

Once the submission process is complete, you will receive an email confirming that your application has been saved. Within a few minutes, you will receive another email containing a link that will allow you to download the generated applications for TI entities and the application log (a summary of the application submission).

To see what the application process looks like, click HERE.

9. Who can be reached using this app?

The application allows you to contact IT entities. If you wish to contact another IT entity that does not appear in the list, you can add it in step 3 of the application process.

The MawisUtility app is not intended for contacting government agencies. Therefore, you will not find the police, fire departments, public health offices, etc., in the list.

10. Will the app generate a list of TI entities only for the selected area of interest?

The MawisUtility application generates a recommended list of technical infrastructure entities based on the area of interest you have defined. Some TI entities specify their coverage as the entire cadastral area, but there are also exceptions—TI entities that have their technical infrastructure routes specified in greater detail within the application.

11. Are all applications submitted electronically?

When submitting a bulk request, it is not necessary to send all requests electronically. The request is sent only to those TI entities that support this method of delivery via the MawisUtility application (by direct entry into the database or by email).

For other TI entities, an application form is available in PDF format, which the applicant must submit to the TI entity on their own (in person, by mail, or by any other method specified by the TI entity).

A summary of the generated requests, including the method of submission, can be found in the report that you will receive via email once the request is complete.

12. How do I request digital data from a TI entity?

You can request digital data in the notes section of Step 1 of the online form. Alternatively, if the entity allows it, you can check the “digital data” box in Step 3 of the request, directly in the list for that entity.

13. Can I edit the application after submitting it?

Once submitted, a request cannot be edited or modified in any way. It is immediately forwarded to TI entities upon submission. If you enter an incorrect email address, area of interest, etc., you can contact our customer service center to request that the request be canceled.

14. When will I receive a response from you?

Our company does not issue statements. We are the operator of the MawisUtility application, which handles the creation, generation, and submission of requests to technical inspection authorities, who receive these requests electronically through the application. The TI entity is required to issue a statement within 30 days of receiving the request (pursuant to Section 181 of the Building Act). 

15. Is there a fee for this service?

The issuance of a statement by the owner of the technical infrastructure is to be free of charge (Section 168(b) of the Building Act). However, some entities charge a fee for issuing such statements, in violation of applicable law. The service provider does not keep records of the existence or current amount of fees for processing statements. 

16. What should you do if your application submission fails or if you don’t receive an email with your generated applications?

If communication with the server is interrupted or you do not receive a confirmation email regarding the generation of your request, this may be due to a technical issue with the completion of your request (short-term internet outage, incorrect use of the application, prolonged inactivity, etc.). Please contact our customer service center at +420 251 618 458.