{"id":573,"date":"2023-04-19T08:50:43","date_gmt":"2023-04-19T06:50:43","guid":{"rendered":"https:\/\/tstwp.mawis.eu\/?post_type=document&p=573"},"modified":"2026-07-02T19:43:13","modified_gmt":"2026-07-02T17:43:13","slug":"vseobecne-obchodni-podminky","status":"publish","type":"document","link":"https:\/\/tstwp.mawis.eu\/en\/dokumenty\/vseobecne-obchodni-podminky\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"\n

General Terms and Conditions (hereinafter referred to as \u201cGTC\u201d)<\/h3>\n\n\n\n

I. INTRODUCTORY PROVISIONS<\/h4>\n\n\n\n
    \n
  1. These General Terms and Conditions of HRDLI\u010cKA spol. s r.o., ID No. 186 01 227, with its registered office at n\u00e1m\u011bst\u00ed Kn\u011b\u017eny Ludmily 45, Tet\u00edn, Postal Code 266 01, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 4062 (hereinafter referred to as the \u201cCompany\u201d)

    \u2014address for service: Za Lu\u017einami 1084\/33, Prague 5, ZIP Code 155 00
    \u2014Company website: hrdlicka.cz<\/a>
    \u2014contact phone number: +420 235 521 822-5
    \u2014email address:     info@hrdlicka.cz<\/a>

    \u2014govern, in accordance with the relevant provisions of Act No. 89\/2012 Coll., the Civil Code (hereinafter referred to as the \u201cCivil Code\u201d) the mutual rights and obligations of the contracting parties arising in connection with or based on a contract (hereinafter referred to as the \u201cContract\u201d) concluded between the Company and another natural or legal person (hereinafter referred to as the \u201cCustomer\u201d), through the Company\u2019s web interface (hereinafter referred to as the \u201cPortal\u201d), located at     mawis.eu<\/a>, where Customers may purchase the Company\u2019s services.
    <\/li>\n\n\n\n
  2. The Company operates and manages its services from the Czech Republic, and these Terms and Conditions, as well as other related documents (Complaints Procedure, Consumer Information on the Right to Withdraw from the Contract, Pre-Contractual Information for Consumers, etc.), they are governed by the laws and regulations of the Czech Republic and are drafted in the Czech language. Likewise, the contract is concluded in the Czech language.
    <\/li>\n\n\n\n
  3. These Terms and Conditions are governed by the laws and regulations of the Czech Republic, and the governing law is the law of the Czech Republic. If the customer is a consumer, please note that there are statutory exceptions to the governing law under which consumer protection provisions cannot be waived, as set forth in Article 6. Regulation (EC) No. 593\/2008 of the European Parliament and of the Council of June 17, 2008, on the law applicable to contractual obligations (Rome I).
    <\/li>\n\n\n\n
  4. For the purposes of these Terms and Conditions, a \u201cCustomer\u201d means the recipient of a Service provided by the Company, which the Customer obtains from the Company in exchange for monetary consideration.
    <\/li>\n\n\n\n
  5. Both the contract and these Terms and Conditions are written in Czech.
    <\/li>\n\n\n\n
  6. The Company may amend or supplement the Terms and Conditions. This provision does not affect the rights and obligations that arose during the period in which the previous version of the Terms and Conditions was in effect.<\/li>\n<\/ol>\n\n\n\n

    II. CUSTOMER ACCOUNT<\/h4>\n\n\n\n
      \n
    1. After registering on the Portal operated by the Company, the Customer can then access their customer account. From their customer account, the Customer can order services provided by the Company. The Customer cannot order services without registering.
      <\/li>\n\n\n\n
    2. Registration is completed via the registration form, where you must fill in the required or mandatory information, depending on whether the Customer is a legal entity or an individual.
      <\/li>\n\n\n\n
    3. When registering, the Customer is required to provide all information accurately and truthfully. The Customer is required to update the information in their customer account whenever any changes occur. The information provided by the Customer in the customer account and when ordering services is considered accurate by the Company. The Customer acknowledges that the user information they provide is automatically transferred to all integrated applications on the Portal.
      <\/li>\n\n\n\n
    4. Access to the customer account is secured by a username or email address and a password. The customer is obligated to maintain confidentiality regarding the information necessary to access their customer account. The customer is not authorized to allow third parties to use their customer account. The company is not liable for any misuse of the customer account by a third party.
      <\/li>\n\n\n\n
    5. The Company may suspend a customer account, particularly if the Customer has not used it for more than 12 months. Furthermore, if the Customer breaches their obligations under the Agreement (including the Terms and Conditions), which also includes providing false or incorrect information during registration or when updating such information. Furthermore, if the Customer misuses any of the applications on the Portal for their private or business purposes, or violates public order and applicable laws.
      <\/li>\n\n\n\n
    6. The Customer acknowledges that the Customer Account may not be available 24\/7, particularly due to necessary maintenance of the Company\u2019s hardware and software, or necessary maintenance of third-party hardware and software. The Company will provide advance notice of any planned downtime on its Portal.
      <\/li>\n\n\n\n
    7. Through their customer account, Customers can primarily order services provided by the Company, track orders, and manage their customer account. Any additional features of the customer account are always listed on the Portal.<\/li>\n<\/ol>\n\n\n\n

      III. CONCLUSION OF THE AGREEMENT<\/h4>\n\n\n\n
        \n
      1. The Portal contains information about the Services (products), including their prices. Prices are listed inclusive of value-added tax and all related fees. They remain valid for as long as they are displayed on the Portal. The prices displayed are final. This provision does not limit the Company\u2019s ability to enter into a purchase agreement with the Customer under individually negotiated terms.
        <\/li>\n\n\n\n
      2. To obtain a license for the Service, the Customer adds the product to the shopping cart. The checkout page then displays, in particular, information regarding

        :- Order details \u2013 the product ordered, which was \u201cadded\u201d by the Customer to the electronic shopping cart, the payment method, and the total price,
        – The Customer \u2013 contact and identification details, billing and mailing address,
        – Additional information \u2013 the Customer may enter a note to be included on the invoice (

        hereinafter collectively referred to as the \u201corder\u201d).
        <\/li>\n\n\n\n
      3. Before submitting an order to the Company, the Customer is given the opportunity to review and modify the information entered in the order, including the ability to identify and correct any errors made when entering data into the order. The Customer submits the order to the Company by clicking the \u201cOrder\u201d button. The information provided in the order is considered accurate by the Company. Immediately upon receiving the order and payment, the Company will confirm the order\u2019s receipt to the Customer on the Portal and allow the Customer to view its current status in their customer account.
        <\/li>\n\n\n\n
      4. The contractual relationship between the Company and the Customer is established upon payment of the price for the selected services to the Company\u2019s account, specifically at the moment the Customer receives a notification email at the email address they provided, stating that the order for their services has been completed.
        <\/li>\n\n\n\n
      5. The contract for the purchase of the MawisUtility and MawisPhoto services is concluded for a fixed term\u2014depending on the type of license\u2014with the understanding that any unused submissions purchased by the Customer as part of the transaction will expire and are not eligible for a refund. Before the expiration of one year from the date of purchase of the product, the Customer will be informed of this expiring term and will be notified that they may use any remaining submissions.
        <\/li>\n\n\n\n
      6. The contract for the purchase of the MawisTools service is entered into for a fixed term of one (1) year from the date of purchase. The Customer will be notified of the approaching expiration of this one-year term prior to its expiration.
        <\/li>\n\n\n\n
      7. By purchasing the Service, the customer acknowledges and agrees to the Terms of Use for the purchased service:
        –         Terms of Use for the MawisUtility Service<\/a>
        <\/li>\n\n\n\n
      8. The Customer agrees to the use of means of distance communication when entering into the purchase agreement. The Customer shall bear any costs incurred in connection with the use of means of distance communication for the conclusion of the purchase agreement (costs of internet connection, costs of telephone calls).<\/li>\n<\/ol>\n\n\n\n

        IV. PRODUCT PRICES AND PAYMENT TERMS<\/h4>\n\n\n\n
          \n
        1. The price of the Company\u2019s services, including value-added tax, is always listed for specific products in their price list, which is available either on the mawis.eu<\/a> portal or upon request from a sales representative by phone, email, or by filling out a form.
          <\/li>\n\n\n\n
        2. The price for the product selected by the Customer and added to the shopping cart can be paid via the GoPay payment gateway or by bank transfer.
          <\/li>\n\n\n\n
        3. If payment is made by bank transfer, the Company will issue a pro forma invoice to the Customer. The Company will issue a tax document\u2014an invoice\u2014to the Customer after the price of the Service has been paid and will send it electronically as part of a notification email stating that the order has been completed, the Service has been paid for, and the relevant application can now be used. The Company is a value-added tax payer.<\/li>\n<\/ol>\n\n\n\n

          V. WITHDRAWAL FROM THE PURCHASE AGREEMENT AND RETURN OF PRODUCTS PURCHASED ONLINE (APPLIES ONLY TO PURCHASES MADE THROUGH THE SHOPPING CART AND TO CONSUMERS)<\/h4>\n\n\n\n
            \n
          1. A customer who is a consumer is entitled to withdraw from the purchase contract in cases where such a right is granted by Act No. 89\/2012 Coll., the Civil Code, as amended, specifically Section 1829 thereof. Details are set forth in the document titled: Consumer Information on the Right to Withdraw from the Contract<\/a><\/li>\n<\/ol>\n\n\n\n

            VI. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE<\/h4>\n\n\n\n
              \n
            1. With regard to the quality of the Service (product) upon acceptance and rights arising from defective performance, the Company refers to the Complaints Policy<\/a>, which is an integral part of these General Terms and Conditions.
              <\/li>\n\n\n\n
            2. If the Customer disagrees with the outcome of the complaint, the Customer may contact the Czech Trade Inspection Authority, the State Agricultural and Food Inspection Authority, the Trade Licensing Office, or the Customs Office.<\/li>\n<\/ol>\n\n\n\n

              VII. OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES<\/h4>\n\n\n\n
                \n
              1. The Company is not bound by any codes of conduct in its relationship with the Customer within the meaning of Section 1826(1)(e) of the Civil Code.
                <\/li>\n\n\n\n
              2. The Company handles Customer complaints out of court via the email address info@hrdlicka.cz<\/a>. The Company will send information regarding the resolution of the complaint to the Customer\u2019s email address.
                <\/li>\n\n\n\n
              3. The customer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.<\/li>\n<\/ol>\n\n\n\n

                VIII. PRIVACY POLICY AND TERMS OF USE OF THE WEB INTERFACE<\/h4>\n\n\n\n
                  \n
                1. The protection of the Customer\u2019s personal data is addressed in a separate document titled \u201cTerms of Use of the Web Interface<\/a>,\u201d in which, among other things, the Customer is informed about the use of cookies.<\/li>\n<\/ol>\n\n\n\n

                  IX. FINAL PROVISIONS<\/h4>\n\n\n\n
                    \n
                  1. If any provision of the General Terms and Conditions is or becomes invalid or unenforceable, it shall be replaced by a provision that most closely approximates the intent of the invalid provision. The invalidity or ineffectiveness of a single provision shall not affect the validity of the remaining provisions. Any amendments or additions to the purchase agreement or the GTC must be made in writing.
                    <\/li>\n\n\n\n
                  2. The Company has the right to amend these GTC to a reasonable extent in light of relevant circumstances, pursuant to Section 1752 of the Civil Code. Such circumstances include, in particular: changes in the inflation rate, changes in exchange rates, changes in Czech legislation\u2026 The Company shall notify the Customer of any changes to the GTC without undue delay via email. The Customer has the right to reject changes to the General Terms and Conditions and to terminate the agreement for this reason within the notice period.
                    <\/li>\n\n\n\n
                  3. Company Contact Information:
                    HRDLI\u010cKA spol. s r.o., ID No. 186 01 227, with its registered office at n\u00e1m\u011bst\u00ed Kn\u011b\u017eny Ludmily 45, Tet\u00edn, Postal Code 266 01, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 4062

                    \u2014mailing address: Za Lu\u017einami 1084\/33, Prague 5, ZIP Code 155 00
                    \u2014Company website:                     hrdlicka.cz<\/a>
                    \u2014contact phone number: +420 235 521 822-5
                    \u2014email address:                     info@hrdlicka.cz<\/a><\/li>\n<\/ol>\n\n\n\n

                    These General Terms and Conditions are valid and effective as of January 1, 2023.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

                    General Terms and Conditions (hereinafter referred to as \u201cGTC\u201d) I. INTRODUCTORY PROVISIONS II. CUSTOMER ACCOUNT III. CONCLUSION OF THE AGREEMENT IV. PRODUCT PRICES AND PAYMENT TERMS V. WITHDRAWAL FROM THE PURCHASE AGREEMENT AND RETURN OF PRODUCTS PURCHASED ONLINE (APPLIES ONLY TO PURCHASES MADE THROUGH THE SHOPPING CART AND TO CONSUMERS) VI. RIGHTS ARISING FROM DEFECTIVE […]<\/p>\n","protected":false},"featured_media":32304,"template":"","class_list":["post-573","document","type-document","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/tstwp.mawis.eu\/en\/wp-json\/wp\/v2\/document\/573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tstwp.mawis.eu\/en\/wp-json\/wp\/v2\/document"}],"about":[{"href":"https:\/\/tstwp.mawis.eu\/en\/wp-json\/wp\/v2\/types\/document"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tstwp.mawis.eu\/en\/wp-json\/wp\/v2\/media\/32304"}],"wp:attachment":[{"href":"https:\/\/tstwp.mawis.eu\/en\/wp-json\/wp\/v2\/media?parent=573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}